Effective Date: January 1, 2024 | Last Updated: January 1, 2024
1. Introduction
S&K Roofing Austin ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.skroofingaustin.com or contact us for roofing services.
2. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and property address when you submit a contact or estimate request form
- Service type, message content, and how you heard about us from form submissions
- Communications you initiate by email, phone, or in person
Information Collected Automatically
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and links clicked
- Cookie data for site functionality and analytics (see Section 6)
3. How We Use Your Information
We use collected information to:
- Respond to your estimate requests and service inquiries
- Schedule appointments and deliver roofing services
- Process payments and send invoices
- Communicate project status updates and follow-ups
- Send marketing emails (only with your consent; you may opt out at any time)
- Analyze website performance and improve user experience
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Trusted vendors who assist with email delivery, analytics (Google Analytics), CRM software, and financing (GreenSky®, Hearth) — under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of company assets, with prior notice to you
5. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our contact form uses HTTPS encryption and server-side input sanitization. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. Types of cookies we use:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Google Analytics to understand site usage (you may opt out at tools.google.com/dlpage/gaoptout)
You can configure your browser to refuse cookies, though some site features may not function properly.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time by emailing info@skroofingaustin.com
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
S&K Roofing Austin
2100 E Riverside Dr, Suite 120, Austin, TX 78741
Email: info@skroofingaustin.com
Phone: (512) 948-7663